Clinic Management

Conduct

All data relating to the legal clinic is confidential and is not to be revealed to anyone not directly related to the service. The lawyers will be governed by the relevant sections of the Legal Profession Act and relevant ethical rules during their interactions with clients. In the event that the applicant has sought the advice of another lawyer, you may deal with the case as you see fit.

Confidentiality

In addition to the rules mentioned above, the CDC shall not release the names or contact details of any of the lawyers volunteering at the legal clinic.

You are not to give your name, the name of your firm or any details by which the client may be able to identify or locate you.

Support

A copy of the Community Legal Clinic Manual will be provided to each lawyer prior to the clinic.

Before beginning to volunteer at the clinic, it is suggested that lawyers sit in on at least one session with an experienced volunteer lawyer (mentor). It is proposed that there be at least one mentor present at each session.

New volunteers are encouraged to consult the designated mentor in the event of doubt. They are also encouraged to attend such training sessions to be conducted by the Law Society under the auspices of the Pro Bono Services Office as necessary.

A copy of the Women’s Charter, Penal Code and other Statutes related to family and criminal Law, information on Legal Aid Bureau, Family Court, Criminal Legal Aid Scheme and The Law Society of Singapore Directory are available for reference at the Community Legal Clinic. You may consult the other volunteer lawyers for their opinion.

In case you feel the clinic attendee is eligible for legal aid – civil or criminal, or needs referral to particular services such as counselling or financial aid, please let the PBS Officer know. They will carry out the appropriate follow-up after the legal consultation.

In some cases, clinic attendees may be emotionally charged over the matter. If at any point you feel that the clinic attendee needs emotional support, please request assistance from the PBS Officer.

Forms

Before each clinic session, you will be furnished a summary of each clinic attendee’s problem/area of enquiry (see page 3-2 for a sample).

For each attendee, you will need to complete a green form (FORM A, see page 3-5 for a sample) which is essentially the attendance note for you to record the advice given to the client.

The Clinic Case List contains information about the clinic applicants registered for each session and a short narrative of the problem and issues on which advice is sought.

Form A and the Clinic Case List are NOT to be handed to the client.

Fill in FORM A after the consultation, giving a short synopsis of the advice offered. If you have suggested a second consultation, make a note on FORM A and inform the PBS Officer of this. As a rule, we do not register applicants for a second consultation over the same issue unless there are special circumstances requiring further legal advice.

Applicants

As a rule, each applicant is given a maximum of 20 minutes. The duty PBS Officer will advise if there is adequate time. If there are fewer applicants, the length of consultation may be lengthened at your own discretion.

All applicants who have registered for the Community Legal Clinic will be seen on the night itself. As far as possible, we avoid turning applicants away. Applicants (and anyone accompanying them) will be required to provide their identification for verification purposes, as well as sign a Disclaimer of Liability before being allowed to consult with the lawyer.

Clinic times and venues

Registration and arrangements for appointments at the four Community Legal Clinics are handled by the Pro Bono Services Office. The clinics are hosted by the NW, SW, SE and Central CDCs. Volunteer’s lawyers will have the use of interview rooms at the CDC office. A Pro Bono Service Officer will be at the reception counter of the CDC office to usher the clients into the interview rooms where the advice is given. The times and venues for the clinics are as follows:

Mon (7 -9.30 pm)

North West Community Development Council
#06-13 Woodlands Civic Centre
900 South Woodlands Drive
Singapore 730900

(5 minutes walk from Woodlands MRT station)

Woodlands MRT Map
Reproduced with permission of SLA.

Tues (7 – 9.30 pm)

South East Community Development Council
#02-01 Singapore Post Centre
10 Eunos Road 8
Singapore 408600

(5 minutes walk from Paya Lebar MRT station)

Paya Lebar MRT Map Reproduced with permission of SLA.

Wed (7 – 9.30 pm)

South West Community Development Council
#03-11 The JTC Summit
8 Jurong Town Hall Road
Singapore 609434

(10 minutes walk from Jurong East MRT station)

Jurong East MRT Map Reproduced with permission of SLA.

Thurs (7 – 9.30 pm)

Central Community Development Council
#07-11 HDB Hub via Bizthree Lift Lobby 1
490 Lorong 6 Toa Payoh
Singapore 310490
 

(5 minutes walk from Toa Payoh MRT station)

Toa Payoh MRT Map Reproduced with permission of SLA.

Clinic Checklist for Volunteer Lawyers

The following checklist will assist the volunteer lawyer when dealing with the attendee during the clinic session.

Explain to the clinic attendee the Disclaimer of Liability. You could say:

The purpose of the Community Legal Clinic is to provide free advice to all those in need. The advice given at these sessions shall be as a matter of guidance and comfort only and is not intended to replace, substitute or supplement legal advice and legal action that may be needed. The information provided by attendees to the volunteer lawyers shall be kept confidential. Please note that the volunteer lawyers are under a legal prohibition from acting any further for attendees. For the free advice given, The Law Society of Singapore and its volunteer lawyers and/or their practices shall not be liable in any way whatsoever for any such advice or information.

You are discouraged from revealing your name, the name of your firm, or any details by which the applicant can identify or locate you, to the clinic attendee. This reduces the likelihood of the attendee tracing you for further advice or representation.

Adhere to the time limit of 20 minutes allocated. This is to ensure that everyone gets the same amount of time with you.

Be polite and courteous at all times to members of the public. If you have any problems or experience difficulties with any member of the public, please approach the duty Pro Bono Service Officer for assistance.

Do not attend to a member of public who has a solicitor on record. It is likely that you will not be told of all the facts within 20 minutes and any advice given by you may be in conflict with the advice already given by the solicitor on record. If you do find out that the person is represented by a lawyer, immediately inform the person that you cannot give advice and terminate the session.

Do not give specific advice on “legal costs”, especially on professional charges for a specific matter. You may, however, explain the basis for charging and taxation of bill costs.

Keep an accurate record of the nature of the advice sought and the advice rendered by you in the attendance note provided. Although there is a disclaimer the member of public would have signed, an accurate record will help us deal with complaint(s) later should any arise.

Making Referrals

The Pro Bono Officer will inform you of the appropriate referrals for the clinic attendees. You may then indicate the relevant information on Form B (blue form) and/or C (purple form) and hand this to the clinic attendee at the end of the session. Below is a list of agencies providing follow-up services. The services they provide are described in this section.

In the course of counselling, you may decide that additional referral action is required. Record the type of help required on Form A (the green form) and inform the PBS Officer who will then arrange for the client to contact the appropriate agency for further assistance.

The Advertising Standards Authority of Singapore (ASAS)1

Address
170 Ghim Moh Road #05-01
Ulu Pandan Community Building
Singapore 279621

General Line: 6461 1888

Fax : 6467 9055

Email : asas@case.org.sg

Operating Hours: Mondays–Fridays, 9am–6pm

(Nearest MRT Station: Holland Village)

The Advertising Standards Authority of Singapore (ASAS) is an Advisory Council to the Consumers Association of Singapore (CASE). It was set up in 1973 to promote ethical advertising in Singapore and is the self-regulatory body of the advertising industry.

What can ASAS do?

Consumers Association of Singapore (CASE)

Address
170 Ghim Moh Road #05-01
Ulu Pandan Community Building
Singapore 279621

Hotline: 6100 0315

Fax : 6467 9055

(Nearest MRT Station: Buona Vista) (Bus numbers: 92, 100, 111, 198)

Complaints CASE handles:

Consumer-to-business disputes
Please ensure the main complainant is the person lodging the claim, (the main complainant denotes the person who made the purchase). You are a consumer if you make a transaction for a product or service for personal use.
What to do if you have a consumer complaint?
If you have a dispute with a retailer over consumer goods and services and the matter with the retailer remains unresolved, you can approach CASE for advice and assistance through the following means:
Phone assistance
You may call our hotline 6100-0315 to seek general queries from our Consumer Relations Officers. 
Hotline hours: Mon-Fri 9am to 5pm, Sat 9am to 12pm
Counter service
For a consultation, please see any of our officers directly at our office. Our operating hours are from Monday to Saturday, 9am to 4pm. We are located at: :170 Ghim Moh Road
#05-01 Ulu Pandan Community Building
Singapore 279621

Complaints CASE does not handle:

Business-to-business disputes
This includes any transactions between businesses and products or services purchased for business use. Should there be a dispute, you may consider checking with the Small Claims Tribunals (SCT) if you are eligible to make a claim via SCT.
Landlord and tenant claims
For disputes pertaining to deposits or rental issues, you should lodge your case with the Small Claims Tribunals SCT. Speculation in shares, stocks, commodities, investments - If you are an investor and have dealings in shares, stocks etc. Accident claims if you have a dispute with another driver in an accident.
Overseas companies
If you have bought a product overseas (except for Mainland China, India, Macao SAR and Malaysia).

Credit Counselling Singapore (CCS)2

Address
210 Middle Road #05-04
Singapore Pools Building
Singapore 188994

General Line: 6338 2663

Fax : 6338 6586

Email : enquiry@ccs.org.sg

Operating Hours: Mondays–Fridays, 9am–6pm

Hotline: 1800 CALL CCS (1800 2255 227)

(Nearest MRT Station: Bugis)

About CCS

CCS specialises in assisting people with an unsecured, legal, consumer debt problem. However, CCS is unable to take up a person’s case and talk to his creditors, e.g. a bank, without first having a detailed understanding of his financial situation.  And CCS obtains a person’s details from the credit counselling session that takes place after the person has attended CCS free info talk on debt management and also submitted his counselling request.

It offers services in the following areas:

Centre For Enabled Living (CEL)3

Address
SG Enable
141 Redhill Road
Singapore 158828

Tel: 6593 6437

Hotline: 1800-8585-885

Fax: 6270 7024

Website: https://www.sgenable.sg

(Nearest MRT Station: Redhill)

SG Enable is an agency dedicated to enabling persons with disabilities.

Key functions of SG Enable include:

SG Enable provides programmes for children, youths and adults. It also provides support for caregivers and for work training and employment. Schemes for financial assistance and other assistance may also be available

Address
State Courts
Level 5 (between Court No. 5 & 12)
1 Havelock Square Singapore 059724

Tel: 6534 1564

Fax: 6534 5237

Email: CLAS@lawsoc.org.sg

Operating Hours
9 am to 5.45 pm
Mondays to Fridays
Closed on Saturdays, Sundays and Public Holidays

(Nearest MRT Station: Clarke Quay)

CLAS provides free criminal legal assistance to the poor and needy in non-capital charges. Only persons with a disposable income of not more than S$10,000 per year and a disposable capital of not more than S$10,000 may be granted legal aid.

The laws that CLAS covers include:

Centre for Forensic Medicine (CFM)

Address:
Health Sciences Authority
Level 1, Blk 9, SGH, Outram Rd
Singapore 169608

(Nearest MRT Station: Outram Park)

The Applied Sciences Group applies forensic, medical, scientific, investigative and analytical expertise to serve the administration of justice and to safeguard public health. The Group consists of the Centre for Analytical Science (CAS), Centre for Forensic Medicine (CFM) and Centre for Forensic Science (CFS).

The Consumer Protection (Fair Trading) Act (CPFTA)

Under the CPFTA, CASE and Singapore Tourism Board are empowered to invite errant businesses to enter into a Voluntary Compliance Agreement, failing which, to take an injunction to stop the business from engaging in further unfair practices.

The consumer should first seek to resolve the dispute with the trader. Businesses should consider having in place a dispute resolution or alternative mediation process so that there is a platform for settling disputes with consumers. Currently, mediation services are available through Community Mediation Centres, Singapore Mediation Centre, CASE and various industry-specific mediation facilities. If the dispute cannot be settled, the consumer may file a claim in court for civil remedies. Most claims for unfair practices under the Act should be filed in the Small Claims Tribunal. The consumer may also have rights of action under contract or tort law. The consumer should seek legal advice in case of uncertainty.

When considering a claim for unfair practices under the Act, prior granting remedies the court will take into account whether the consumer made a reasonable effort to minimise any loss or damage resulting from the unfair practice, and tried to resolve the dispute through a specified dispute resolution scheme. The Financial Industry Disputes Resolution Centre Ltd (FIDReC) has been prescribed as the specified dispute resolution scheme in respect of disputes relating to MAS-related financial products or services supplied by a subscriber to FIDReC.

Financial Industry Disputes Resolution Centre Ltd (FIDReC)4

Address
112 Robinson Road #13-03
HB Robinson
Singapore 068902

Tel: (65) 63278878 / Fax: (65) 63278488

(Nearest MRT Station: Downtown)

Email: info@fidrec.com.sg

Opening hours
Mondays, Wednesdays, Fridays: 9am – 6pm
Tuesdays, Thursdays: 9am – 7.30pm

The Jurisdiction of FIDReC

The jurisdiction of FIDReC in adjudicating disputes between consumers and financial institutions is as follows:

(1) Claims between the insured and insurance companies up to S$100,000 (2) Disputes between banks and consumers, capital market disputes and all other disputes (including third party claims and market conduct claims): up to S$50,000

At present, FIDReC’s services are available to all consumers who are individuals or sole-proprietors.

Friends of Litigants-In-Person (FLIP)

Address
Community Justice Centre
Level 11 Havelock Square
State Courts Complex
Singapore 059724

Tel: 6557 4100

Website: www.cjc.org.sg

(Nearest MRT Station: Clarke Quay)

The FLIP programme aims to assist litigants-in-person with emotional and practical support as they journey through the various steps of court proceedings during the trial. The earlier they engage FLIP, the more FLIP is able to help them.

Health Science Authority (HSA)

Address
Health Sciences Authority
11 Outram Road
Singapore 169078

Bloodbank@HSA

Website: www.hsa.gov.sg

(Nearest MRT Station: Outram Park)

Insolvency & Public Trustees Office (IPTO)5

Address
The URA Centre, East Wing
45 Maxwell Road
#07-11, Singapore 069118

Tel: 1800 2255 529

Email: OneMinLaw@mlaw.gov.sg

Opening Hours
Mondays to Fridays: 8:30 am to 5:00 pm
Saturdays: 8:00 am to 12:00pm

(Nearest MRT Station: Telok Ayer)

The Insolvency and Public Trustee’s Office (IPTO) provides services in:

Address
45 Maxwell Rd #07-11
The URA Centre, East Wing
Singapore 069118
Registration Hours
Mondays to Fridays: 8:30am to 5:00pm
Saturdays: 8:30am to 12:00pm

Tel: (65) 1800 2255 529 (toll-free) / Fax: (65) 6325 1402

E-mail: OneMinLaw@mlaw.gov.sg

(Nearest MRT Station: Telok Ayer)

LAB provides Legal Advice, Legal Aid, Legal Assistance and Counselling. It handles divorce, variation or enforcement orders, custody of children, monetary claims, claims for compensation and estate matters. It is not free and most people will be required to pay a contribution towards the costs of work done. Legal Aid is available to Singapore citizens, and PRs who are in Singapore, that satisfy the means test.

Ministry of Manpower (MOM)

Address
Ministry of Manpower Services Centre
1500 Bendemeer Road
Singapore 339946

Tel: 6438 5122 (General Enquiries) / Fax: 6534 4840

(Nearest MRT Station: Potong Pasir)

Ministry of Manpower Headquarters
18 Havelock Road
Singapore 059764

(Nearest MRT Station: Clarke Quay)

The general enquiries hotline operates on
Monday - Friday: 8.30 am to 5.30 pm
Saturday: 8.30 am to 1 pm

If you are an employee covered by the Employment Act and wish to lodge a claim against your employer, you can call MOM Contact Centre at 6438 5122 or visit <Appointment@MOM> to book a 30-min appointment session to consult our Labour Relations Officer. Alternatively, you may submit your claims online via Employment Standards Online (ESOL) for individual users. This service is intended for employees who have left employment and wish to recover salaries and other statutory payments such as overtime pay, public holiday and annual leave pay from their former employers. 

Motor Industries Dispute Resolution Centre (MIDReC)6

Address
61 Ubi Avenue 2
#06-04/05 Automobile Megamart
Singapore 408898
Opening hours
Mondays – Fridays 9:00am to 5:30pm
Saturdays 9:00am to 1:00pm

Tel: 67430269 / Fax: 67471010 / Email: info@midrec.com.sg

(Nearest MRT Station: MacPherson)

The Motor Industries Dispute Resolution Centre or MIDReC is an independent and impartial institution specializing in the resolution of disputes between motoring businesses and consumers. Consumers who have an unresolved dispute with an accredited motoring business can lodge their claim/disputewith the MIDReC.

National Council On Problem Gambling (NCPG)7

Address
510 Thomson Road
#05-01, SLF Building, Singapore 298135
Opening hours
Mondays – Fridays 8:30am to 6:00pm
Eve of public holidays: 8.30am to 12.30pm

(Nearest MRT Station: Toa Payoh)

The NCPG is a council comprising 15 members with expertise in psychiatry and psychology, social services, counselling, legal, rehabilitative as well as religious services. The Council’s first two-year term began on 31 August 2005, and it is now in its fifth term.

National Council of Social Service (NCSS)

Address
Ulu Pandan Community Building
170 Ghim Moh Road, #01-02
Singapore 279621

DID: 6210 2500

Website: www.ncss.org.sg

(Nearest MRT Station: Holland Village)

There is a referral protocol to recommend follow-up of clinic attendees by social agencies registered with NCSS. After recording in Form A or C the type of referral required, please inform the duty PBS Officer who will be able to inform the relevant agencies for appropriate follow-up action with the client.

Under this arrangement, referrals can be made to and from 42 social service agencies which includes the 36 Family Service Centres.

More information on the financial, social and other assistance schemes available can be found in “Assistance Schemes for Individuals & Families in Social & Financial Need” compiled by NCSS.

Singapore Dental Association (SDA)

Address
2 College Road
Level 2 Alumni Association
Singapore 169850

Opening Hours: Monday - Friday 9:00am to 6:00pm

(Nearest MRT Station: Outram Oark)

Complaints other than those of professional misconduct (e.g. billing disputes and other complaints against dentist or dental clinics) are directed to the Complaints Handling Committee of the Singapore Dental Association for mediation.

Singapore Dental Council (SDC)8

Address
81 Kim Keat Road
#09-00 NKF Building
Singapore 328836

Opening Hours: Monday - Friday 9:00am to 6:00pm

Tel: 6355 2405

(Nearest MRT Station: Chinatown)

The Council looks into cases where there is professional misconduct, performance impaired by ill health or a conviction. If you have concerns that a dental provider has not acted in a professional manner, you can seek help from the Council or the Singapore Dental Association (SDA). The SDC will only convene a hearing by the Complaints Committee after it has received an official complaint in writing and is supported by a Statutory Declaration.

Types of issues include (1) serious profession misconduct, (2) performance impaired by ill health and/or (3) conviction.

Singapore Institute of Surveyors & Valuers (SISV)

Address
SISV Dispute Resolution Centre
110 Middle Road #09-03
Chiat Hong Building
Singapore 188968

Tel: 6222-3030 / Fax: 6225-2453

Email: sisv.info@sisv.org.sg / Website: http://www.sisv.org.sg

(Nearest MRT Station: Bugis)

Joint SISV-CMC Mediation Scheme

The purpose of this Scheme is to allow disputes occurring in private estates and neighbourhoods to be resolved in an amicable manner rather than resorting to courts.

Accredited agencies or agents and those employing their services may avail themselves of mediation and other dispute resolution services. Under this scheme, trained mediators from the Community Mediation Centre of Ministry of Law and the Singapore Institute of Surveyors and Valuers Mediation Centre will conduct a co-mediation session to help parties resolve their disputes.

Community mediators who are mainly grassroots leaders currently deal with community and social conflicts in public housing estates. SISV mediators handle technical conflicts relating to real estate and construction disputes. This Scheme takes advantage of the respective skills and expertise of these mediators to better resolve conflicts in management corporations and private estates jointly. It will benefit residents and occupants in these private developments and help to promote good neighbourliness and community cohesion. This Scheme will only deal with relational disputes such as quarrels, environmental problems arising from noise or leakage, use of common facilities, and disagreements with Council members and residents

Singapore Mediation Centre (SMC)

Address
1 Supreme Court Lane
Level 4, Singapore 178879

Tel +65 6332 4366

(Nearest MRT Station: City Hall)

Mediation is a solutions-driven, problem-solving process. Instead of pitting parties against each other, SMC facilitates an objective discussion on how to advance difficult situations. The goal of mediation is to find a practical solution and acceptable settlement.

Their process is carefully managed and facilitated by one of their professional mediators. All SMC mediators have undergone mediation training of the highest standards. They are respected, senior members of the legal profession or are industry experts in their respective fields. Their experience and training help parties identify issues, negotiate constructively and explore different ways of settling.

Key to mediation is that parties make their own decisions, often with the help of their lawyers. They are in complete control of the outcome and do not run the risk of having an unfavourable decision imposed upon them by a judge or arbitrator. 

Primary Justice Project

The PJP is a joint collaboration between the State Courts, the Law Society, the Community Justice Centre and other justice stakeholders. The PJP encourages the public to explore amicable settlement of disputes as it provides an interim step between self-help and commencing action in the courts.

Under this scheme, a party who has a dispute may approach any lawyer listed on the Primary Justice panel, who provide basic legal advice and facilitate a settlement of the dispute at a fixed fee.

How PJP can help

Parties may apply for PJP of their case falls under the following categories:

(1) Civil claims of less than $60,000 (e.g. claims for breach of contract, defamation) and which fall outside the Small Claims Tribunals’ jurisdiction, including consumer claims, tenancy disputes, MCST disputes, defamation and employment disputes; and (2) Divorce matters where most ancillary matters are close to settlement (e.g. maintenance; matrimonial property; matrimonial assets).

How much does PJP cost

1st appointment
$300 legal fees
$100 administrative fees
2nd appointment
$1,500 (calculated at $300 per hour, capped at 5 hours).
Includes disbursements, however, this does not include costs and disbursements payable to an ADR service provider (e.g. mediation provider) and does not include stamp fees and other fees payable to third parties.

How to apply

Application forms are available at CJC HELP Services.

Singapore Medical Association (SMA)9

Address
2 College Road, Level 2
Alumni Medical Centre, Singapore 169850

Telephone: +65 6223 1264

(Nearest MRT Station: Outram Park)

SMA is a national medical organisation representing the majority of medical practitioners in both the public and private sector.

Procedure For Submission of A Complaint

  1. Forward an original, signed letter, giving full details of the matter, to:

     The Chairman  
 Complaints Committee  
 Singapore Medical Association  
 2 College Road  
 Singapore 169850
  2. In the letter, please furnish the patient’s particulars: NRIC No./Address/ Telephone No.
  3. The doctor’s particulars: Name / Place of Practice (Clinic / Department & Hospital Name).
  4. A letter of consent from the patient for the release of all relevant information pertaining to consultation and treatment with the doctor(s) or hospital mentioned in the letter. Please download the appropriate consent/ authorisation form from the SMA’s website.
  5. If you are not the patient, but are submitting the letter on behalf of the patient, kindly furnish your Name, NRIC No., and Contact Address.

SMA’s preliminary enquiry procedure entails obtaining comments from the doctor(s) referred to in the case. Refer to Information on SMA Complaints Committee in the next section.

The Committee meets once a month to consider cases for which the preliminary enquiry is completed. While we endeavour to expedite the processing of letters received, the whole process may take 2 to 6 months before you will receive a final reply from us.

Singapore Medical Council (SMC)10

Address
Singapore Medical Council
16 College Road #01-01
College of Medicine Building
Singapore 169854

Website: www.smc.gov.sg

(Nearest MRT Station: Outram Park)

Relating to Complaints/Disciplinary Proceedings

General Enquiries: 6372 3141

Appointment for Statutory Declarations: 6372-3074

The Singapore Medical Council (SMC) is a statutory board under the Ministry of Health. Section 5 of the Medical Registration Act (Cap 174) states that the SMC is to:

Special Needs Trust Company (SNTC)

Address
298 Tiong Bahru Road
#03-07 Central Plaza
Singapore 168730

(Nearest MRT Station: Tiong Bahru)

Tel: 6278 9598 / Email: enquires@sntc.org.sg

Website: www.sntc.org.sg

Operation hours: Mon – Fri, 9am – 6pm

About SNTC

SNTC, a charity and an Institution of Public Character, is the only non-profit trust company in Singapore set up to provide affordable trust services to people with special needs/disabilities.

The Insolvency and Public Trustee’s Office (“Public Trustee”) is entrusted to invest and manage the trust funds. SNTC will administer the funds according to a care plan, set out in a **Letter of Intent tailored to the needs of the Beneficiary under the trust.

SNTC is jointly supported by the Ministry of Social and Family Development (MSF) and National Council of Social Service (NCSS).

Strata Titles Boards11

Address
45 Maxwell Road #01-11
East Wing, The URA Centre
Singapore 069118

(Nearest MRT Station: Telok Ayer)

Website: www.mnd.gov.sg/stb/index.html

Tel No: 63251589/63251581

Fax No: 6325 1607

Email: mnd_strata_titles_boards_enquiry@mnd.gov.sg

A Strata Titles Board is a body constituted under Part VI of the Building Maintenance and Strata Management Act (BMSMA) to hear applications:

Tribunal For The Maintenance Of Parents

Address
Family Link@Lengkok Bahru
8 Lengkok Bahru #02-01
Singapore 159052

Tel: 1800-2585128 / Fax: 62585928

(Nearest MRT Station: Redhill)

Operation Hours
Mon – Fri: 8.30 a.m. – 5 p.m. (Lunch: 1 – 2 p.m.)
Sat: 8.30 a.m. – 1 p.m.
Closed on Sunday & Public Holidays

Role of the TMP

Setup in 1996 under the Maintenance of Parents Act (Chapter 167B), the TMP provides a legal channel for elderly parents to seek maintenance from their children who are capable of supporting them, but are not willing to do so.

The Tribunal, comprising a President and his members, hears applications for maintenance or variation of maintenance orders. It adopts a non-adversarial stance and refers the differences between the parties to a conciliation officer for mediation before applications are heard. The Ministry provides the services of a Commissioner and the secretariat to support the Tribunal.

Who May Apply

Any person 60 years and above, domiciled and resident in Singapore unable to maintain himself adequately can claim maintenance from their children..

A person below 60 years may also apply if the Tribunal is satisfied that he is suffering from infirmity of mind or body or for other special reasons which prevent him or makes it difficult to maintain himself.

An approved person or organization in whose care a parent resides may apply to the Tribunal for an order for maintenance from one or more of his children. Any person/organization must apply to the Minister for Community Development for approval to be an approved person / organization before filing an application for maintenance.

The Commissioner for the Maintenance of Parents appointed under the Maintenance of Parents Act may also make an application on a parent’s behalf.

  1. Information retrieved from http://www.case.org.sg/asas.aspx ↩

  2. Information retrieved from http://www.ccs.org.sg/about-ccs ↩

  3. Information retrieved from https://www.sgenable.sg, last updated on 18 August 2014 ↩

  4. Information retrieved from http://www.fidrec.com.sg/website/contactus.html ↩

  5. Information in this section obtained from the IPTO website ↩

  6. Last updated on 18 February 2014 from http://\ www.casetrust.org.sg ↩

  7. Information retrieved from http://www.ncpg.org.sg ↩

  8. Last updated on http://www.healthprofessionals.gov.sg on 16 June 2013 ↩

  9. Information retrieved from http://www.sma.org.sg/default.aspx ↩

  10. Last updated 18 October 2011 from SMC website -http://www.healthprofessionals.gov.sg/content/hprof/smc/en.html, last accessed on 3 September 2014 ↩

  11. http://app.mnd.gov.sg/stb/Home.aspx, last accessed on 3 September 2014 ↩